Terms of Service

By creating an account or using the GhrFix.com website, customer app, or provider app (together, the "Platform"), you agree to these Terms of Service. If you do not agree, please do not use the Platform.

GhrFix connects customers with independent, verified vendors and service providers including electricians, plumbers, technicians, riders, and grocery vendors for daily-essentials delivery, home services, and professional bookings.

GhrFix operates as a marketplace that facilitates connections between customers and independent providers. Providers are independent contractors and are not employees of GhrFix.

You must provide accurate and up-to-date information when creating an account and keep your account information current. You are responsible for maintaining the security of your account and for activity carried out through it.

Accounts may be verified using phone or email OTP authentication. GhrFix does not store account passwords where passwordless authentication is used.

Placing an order or booking a service creates an agreement between you and the relevant vendor or provider, facilitated through GhrFix.

Pricing displayed at checkout is final unless a provider identifies additional work after inspecting the job. Any additional work or revised quote should be communicated to and accepted by the customer before it is carried out.

Phase 1 supports cash on delivery and payments through the in-app GhrFix Wallet. Wallet balances are associated with the account that owns them and are not transferable between accounts.

Where a refund is approved under the Refund Policy, the amount may be credited to the customer's GhrFix Wallet unless otherwise required by applicable law or determined by GhrFix support.

You agree not to misuse the Platform, provide knowingly false information, abuse emergency services, interfere with another user's account, or harass customers, providers, vendors, riders, or GhrFix staff.

Verified providers are expected to complete accepted jobs professionally, honestly represent their qualifications, communicate material changes to customers, and comply with applicable laws and platform requirements.

GhrFix may provide an Emergency feature intended for urgent situations such as critical electrical, plumbing, or gas issues. The feature should only be used when the situation genuinely requires urgent assistance.

Misuse, fraudulent requests, or repeated non-emergency use may result in account restrictions or suspension.

Orders and service bookings may be cancelled according to the applicable cancellation and refund rules. Refund eligibility depends on the status of the order or booking and whether a provider has already started or completed the relevant service.

For complete information, please review our Refund Policy.

GhrFix may review vendor and provider information before allowing them to appear on the Platform or accept jobs. Verification may include identity and business documentation.

A verified status indicates that the account has passed GhrFix's applicable verification process. It does not guarantee the outcome of a particular service or eliminate the need for reasonable customer judgment.

Customers may be able to leave ratings and reviews after completed orders or bookings. Reviews should be honest, relevant, and based on the actual experience.

GhrFix may remove content that violates platform rules, contains abusive material, is fraudulent, or otherwise undermines the integrity of the review system.

GhrFix may suspend, restrict, or terminate accounts that violate these terms, applicable policies, or applicable law, or where necessary to protect customers, providers, vendors, or the Platform.

You may request deletion of your account at any time. See our Account Deletion page for the process.

Your use of GhrFix is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

GhrFix facilitates connections between customers and independent vendors and providers. GhrFix is not a party to the underlying service agreement between a customer and an independent provider.

To the extent permitted by applicable Pakistani law, GhrFix's liability will be limited to the value of the specific order or booking giving rise to the claim.

We may update these Terms of Service from time to time to reflect changes to the Platform, our services, or applicable requirements. Updated terms will be published on this page with a revised effective date.

Continued use of the Platform after updated terms become effective constitutes acceptance of the revised terms.

If you have questions about these Terms of Service, please contact our support team at support@ghrfix.com.