Privacy Policy

We collect information you provide directly when you create an account, request a service, contact us, place an order or use other features of the Platform. This may include your name, phone number, email address, saved addresses and details about your orders and bookings.

Providers may additionally be required to submit information needed for verification, including CNIC details, photographs, trade information and other verification documents.

Depending on the features you use, we may also collect device information, approximate or live location information, usage information and technical information required to keep the Platform secure and functional.

We use your information to provide and operate GhrFix services. This includes matching customers with appropriate vendors and service providers, processing bookings and orders, facilitating communication, enabling job tracking and sending important account notifications.

We may also use information to improve the Platform, understand how customers use our services, detect abuse or fraudulent activity, troubleshoot technical issues and improve features such as the GhrFix AI Assistant and natural-language search.

GhrFix may share limited information with a vendor, technician, provider, rider or other service partner when that information is necessary to fulfil your request.

For example, an assigned technician may receive your name, phone number and relevant location information so they can contact you and reach the requested service address.

We limit the information shared to what is reasonably necessary for the relevant service. We do not sell your personal information.

Some GhrFix features require location information to function correctly. For example, location may be used to identify nearby service providers, facilitate job assignment or enable live tracking during an active service.

You can control location permissions through your device settings. Disabling location access may prevent certain location-dependent features from working correctly.

We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction.

OTP codes are handled securely and are not stored in plaintext. Photo and document uploads may use signed, time-limited upload credentials. Data transmitted between your device and our services is protected using encryption in transit.

No online service can guarantee absolute security, so you should also protect your account credentials and avoid sharing verification codes with anyone.

GhrFix may maintain records of wallet balances, transactions, bookings and payment-related activity required to operate the Platform.

Where third-party payment services are used, payment information may be processed by those providers according to their own privacy policies and security practices. GhrFix does not intentionally store sensitive card credentials when they are handled by an external payment processor.

The Platform may use cookies, local storage and similar technologies to keep you signed in, remember preferences, maintain security and understand how features are being used.

We may also collect technical information such as device type, operating system, browser information, IP address and diagnostic information when necessary for security, analytics or troubleshooting.

You can view and update much of your account information through your GhrFix account settings.

• Request access to information associated with your account.
• Request correction or updating of inaccurate information.
• Request deletion of your account and eligible personal information.
• Contact us with questions or concerns about your privacy.

For details about permanently deleting your account, visit our account deletion page.

We retain information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce our agreements and comply with applicable legal, accounting and regulatory requirements.

When an account is deleted, eligible personal information is removed or anonymised. Certain records, including booking, order, review and transaction history, may need to be retained in anonymised form so that records involving other customers, vendors, providers or GhrFix remain accurate.

We may update this Privacy Policy when our services, technology, legal requirements or data practices change. When we make material changes, we will update the date shown at the top of this policy and may provide additional notice where appropriate.

If you have questions about this Privacy Policy, your personal information or how GhrFix handles data, contact our support team at support@ghrfix.com.